Community Connections - Outreach Community Support

Type of Service

Case Management/Supportive Counselling & Services - Mental Health

Program Description

One-to-one outreach support for adults with serious mental illness. Support is variable in frequency and geared to client need. It includes supportive counselling, practical assistance with activities of daily living, skills teaching for independent living, assistance in finding and keeping suitable, affordable housing, advocacy and accompaniment. Clients reside in various settings in the community, including in individual apartments. The services are delivered by Outreach Support Workers located either in the programs' central office or deployed to one of five community mental health teams across Grey Bruce.

Organization's Current Reported COVID-19 Response

COVID-19 Response: Outreach Support Support is still being provided in all locations (Wiarton, Owen Sound, Markdale, Hanover, Saugeen Shores and Kincardine). All rural locations are also continuing to provide support. Individuals with greatest degree of vulnerability and acuity are being seen face to face while others are being supported via phone.

Access Information

Access to outreach services is via the intake process where the support workers are based, which is either with the programs' central team or one of five community mental health teams across Grey Bruce. Eligibility for outreach support services is generally restricted to adults with a serious mental illness. Consideration is given to the client's support needs and his/her receipt of other needed ongoing mental health services (e.g., case management, psychiatry, medication). Referrals are reviewed by the Team Leader/Designate and the intake process generally involves one or more interviews.

User Costs

Program Cost No
Additional Cost No

Referral Contact Information

Phone 519-534-4388
Fax 519-534-4501

Clients Served

Gender All
Age 18 to 65 years of age.
Catchment Counties: (Bruce); Bruce Peninsula
Wheelchair Access No
Accessibility AccommodationsWheelchair accessible at Owen Sound site and selected other sites. Contact program for information.


English Interpretation Services


Main Hours

Monday 0830-1630
Tuesday 0830-1630
Wednesday 0830-1630
Thursday 0830-1630
Friday 0830-1630

Some evening services by appointment, subject to program resources.