Crisis Outreach Service for Seniors (COSS)

Type of Service

Crisis Intervention

Program Description

The Crisis Outreach Service for Seniors offers: mobile crisis intervention and counselling to older adults; short-term intensive case management; harm reduction and concurrent disorders service; limited primary care and nursing; mental health and addictions assessment, counselling and referrals.

Organization's Current Reported COVID-19 Response

We have been able to provide appropriate PPE for all staff. We are doing more triaging and more work by phone whenever appropriate, but otherwise, we have always been able to have face-to-face visits throughout this period.

Program Restricted To

Older Adults

Access Information

This program is for older adults 65 and up who are in mental health and/or addictions crisis (including dementia), but can see individuals as young as 55, to be assessed on a case by case basis.

User Costs

Program Cost No
Additional Cost No

Referral Contact Information

Phone 416-217-2077

Clients Served

Gender All
Age 55 and up
Catchment Municipalities: (Toronto); City of Toronto. Individuals who live postal code area starting with "M."
Wheelchair Access Yes


English Interpretation Services


Mobile Hours

Monday 0900-1700
Tuesday 0900-1700
Wednesday 0900-1700
Thursday 0900-1700
Friday 0900-1700
Saturday 0900-1700
Sunday 0900-1700

Telephone Hours

Monday 0900-2000
Tuesday 0900-2000
Wednesday 0900-2000
Thursday 0900-2000
Friday 0900-2000
Saturday 1000-1800
Sunday 1000-1800