Crisis Management

Type of Service

Crisis Intervention

Program Description

Mental Health Services of Renfrew County, Pembroke Regional Hospital provides a crisis intervention service to the clients of Renfrew County through a 24/7 phone line through a partner organization and, then, an on-call back up in the county for more serious calls. Local mobile team available for response to Renfrew County. Model of service is the least intrusive as possible. Average length of stay depends on the nature of the crisis situation - some become long-term clients of our case management service, others are referred to the most appropriate organization.

Access Information

All referrals to the crisis service come through the crisis line.

User Costs

Program Cost No
Additional Cost No

Referral Contact Information

Phone 613-722-6914
Toll-Free 866-996-0991

Clients Served

Gender All
Age 16 and up
Catchment Counties: (Renfrew)
Wheelchair Access Yes


Policy Allowed
Note Smoking is not permitted on hospital grounds.


English French


Mobile Hours

Monday 0800-2000
Tuesday 0800-2000
Wednesday 0800-2000
Thursday 0800-2000
Friday 0800-2000
Saturday 0800-2000
Sunday 0800-2000

Telephone Hours

Monday 0000-2400
Tuesday 0000-2400
Wednesday 0000-2400
Thursday 0000-2400
Friday 0000-2400
Saturday 0000-2400
Sunday 0000-2400

Phone line available 24/7. On-call in the county available from 0800-2000.