Case Management Services

Type of Service

Case Management/Supportive Counselling & Services - Mental Health

Program Description

Case Managers work with individuals who have mental health or addiction issues and are living independently in the community. Clients are assigned a Case Manager with whom they can meet regularly. Services are designed to assist clients in their home, work, school and social environments. Case Managers provide goal-oriented and individualized supports focusing on improved self-sufficiency, through assessment, planning, referrals, advocacy and the development of skills and resources that meet the individual’s needs. Meetings are confidential and can take place in the home, in a community setting (e.g. coffee shop), or at our offices. Case management can assist with:

Development of problem solving and coping skills.
Development of skills for budgeting and personal care as well as time, anger and stress management.
Learning about mental illness or addiction and symptom management.
Connecting to other community supports and services.
Interactions with landlords, Public Trustees, ODSP or other services.
A consulting psychiatrist is available for consultation around medication and treatment options.

Organization's Current Reported COVID-19 Response

No walk-in services are being provided at this time. Our Groups continue to be put on hold. All Clients continue to have access to staff/their workers by phone. Clients will be called by staff to look at changing any in-person meetings to phone calls. The 24/7 Crisis Lines, Residential programs and ACTT services continue as usual. Referrals are still being accepted and will be done over the phone. Our Napanee and Kingston offices will be closed to the public aside from booked appointments deemed to support providing essential services. Clients arriving for these scheduled appointments will be screened. The Agency main reception lines remain open and functional during usual business hours.

Access Information

Access to program is through central intake services. Please note that in terms of program capacity, we subscribe to benchmarks outlined by the ministry. However, many of our services are above these benchmarks due to the fact that we are the sole rural mental health provider in our area. We do not cap our programs at a particular level. Rather we would filter clients to a complementary service if they could not be placed on a wait list.

User Costs

Program Cost No
Additional Cost No

Referral Contact Information

Toll-Free 800-267-7877

Clients Served

Gender All
Age 16 and up
Catchment Counties: (Frontenac; Lennox-Addington)
Wheelchair Access Yes

Smoking

Policy Allowed

Languages

English

Hours

Main Hours

Monday 0900-1630
Tuesday 0900-1630
Wednesday 0900-1630
Thursday 0900-1630
Friday 0900-1630