Community Mental Health - Case Coordination

Type of Service

Case Management/Supportive Counselling & Services - Mental Health

Program Description

Case Coordination provides adult psychiatric treatment and rehabilitation supports. Service plans are individually developed based on client need and comprehensive assessments. Clients are assigned a primary worker. An intensive case management model with goal-specific access to an interdisciplinary team is utilized for individuals who have complex and intensive crisis, treatment and support needs. Crisis supports are collaborated with the addiction, mental health and crisis services - Here 24/7. The service has extensive partnerships with community service providers. Case Coordination provides long-term, individual intensive mental health support for the seriously mentally ill population with complex and concurrent needs. Case Coordination provides service to Guelph and North Wellington. Model of service is recovery focused with psychosocial rehabilitation interventions. Clients have access to an interdisciplinary team based on individual assessment and need. Average length of stay is until disengagement and is based on a long-term need and client preferences.

Access Information

Case Coordination services are accessed through Here 24/7 as well as through Homewood acute psychiatry - regional services. The criteria for long-term support service includes: assessed fit with priority, population as defined by the Ministry of Health; indicators for match with long-term support services; residency in Guelph or Wellington county; adults 18 to 65 years. Long-term services are provided as part of an adult service continuum with partnership organizations. Age related exceptions may be considered. Support to people over the age of 65: clients actively in long-term services would not be arbitrarily discharged at age 65 but may benefit from a continuity of support with new linkages related to supports and services for seniors. Clients agree to participate in services, as this program is voluntary.

User Costs

Program Cost No
Additional Cost No

Referral Contact Information

Toll-Free 844-437-3247

Clients Served

Gender All
Age 18 and up
Catchment Counties: (Wellington)
Wheelchair Access Yes


Policy Allowed
Note No tobacco use as per location, with note 'No smoking or use of any tobacco-related products (chew, e-cigarettes, etc.) on premises.


English Interpretation Services


Main Hours

Monday 0800-1600
Tuesday 0800-1600
Wednesday 0800-1600
Thursday 0800-1600
Friday 0800-1600