COAST Niagara (Crisis Outreach and Support Team)

Type of Service

Crisis Intervention

Program Description

Crisis Outreach and Support Team (COAST) provides crisis intervention services (telephone and outreach) to people with mental illness who are in crisis. Mental health and addiction workers (nurses, social workers, occupational therapists) will triage calls on the crisis line and provide support and develop a plan for intervention. Clients may be provided with support and intervention on the telephone. COAST outreach team consists of a mental health worker paired with a specially trained police officer who responds to crisis in the community. The team provides crisis intervention, support, assessment and assistance, developing follow-up plans to clients in the community who are in crisis. Follow-up may include brief monitoring/support, referral to appropriate community organizations/support networks, or collaboration with existing supportive organizations. Prevention of ongoing or future crisis is a goal of the program. Model of service is mental health outreach and crisis intervention partnered with police services.

Access Information

Referrals from clients, families, health care or social program service providers, police, as well as community members at large. Clients are provided with telephone and/or outreach/mobile assessment and support. Outreach assessment usually within 24 - 48 hours.

User Costs

Program Cost No
Additional Cost No

Referral Contact Information

Toll-Free 866-550-5205 ext. 1

Clients Served

Gender All
Age 16 and up
Catchment Counties: (Niagara)
Wheelchair Access Yes


Policy Allowed


English French Interpretation Services


Mobile Hours

Monday 1000-2200
Tuesday 1000-2200
Wednesday 1000-2200
Thursday 1000-2200
Friday 1000-2200
Saturday 1000-2200
Sunday 1000-2200

Telephone Hours

Monday 0000-2400
Tuesday 0000-2400
Wednesday 0000-2400
Thursday 0000-2400
Friday 0000-2400
Saturday 0000-2400
Sunday 0000-2400