COAST Program - Crisis Outreach and Support Team

Type of Service

Crisis Intervention

Program Description

Our mission is to enable individuals in crisis who have a serious mental illness, to remain safely within their own environment, by providing a range of accessible services that include outreach assessments, support and interventions to prevent further crisis. The COAST program serves residents of Halton who have mental health concerns and are in crisis. The COAST program is a collaborative initiative of professional mental health services and Halton Regional Police, supported by the Canadian Mental Health Association of Halton and funded by the Ministry of Health. A crisis intervention worker will respond to calls on the crisis line and complete an intake assessment regarding the mental health concern. Support and advice will be provided and a plan for intervention will be developed. Any person can make a referral to the COAST team. The COAST mobile team, consisting of a crisis intervention worker and a specially trained, plain-clothed police officer will respond to the residence, work place or any safe location in Halton to complete a risk assessment and mental status exam. When the assessment is complete, a plan will be developed to defuse the crisis situation while the individual remains safely within the community. A follow-up plan will be developed that may involve linkage to additional community organizations. If the situation cannot be safely managed in the community, the COAST team will assist the client to hospital for further assessment and treatment. Clients will be referred to community programs and organizations as needed. Ongoing bridging support via the telephone will also be provided to clients and families as needed. Model of service is mobile crisis intervention. Program provides up to 3-5 days of active support.

Organization's Current Reported COVID-19 Response

COVID-19: 24 hour crisis line – still providing telephone service 24/7. COAST Mobile team – staff will assess and triage referrals and will liaise with the Halton Regional Police Rapid Response service where in-person intervention is needed.

Access Information

Anyone can call the crisis line 24 hours a day, 7 days per week to request assistance for self or others. COAST can provide service to persons 16 years of age or older in the Region of Halton.

User Costs

Program Cost No
Additional Cost No

Referral Contact Information

Toll-Free 877-825-9011
Fax 905-315-9125

Clients Served

Gender All
Age 16 and up
Catchment Counties: (Halton)
Wheelchair Access Yes


English Interpretation Services


Mobile Hours

Monday 0900-2100
Tuesday 0900-2100
Wednesday 0900-2100
Thursday 0900-2100
Friday 0900-2100
Saturday 0900-2100
Sunday 0900-2100

Telephone Hours

Monday 0000-2400
Tuesday 0000-2400
Wednesday 0000-2400
Thursday 0000-2400
Friday 0000-2400
Saturday 0000-2400
Sunday 0000-2400