Tel-Check Program

Type of Service

Social Rehabilitation/Recreation

Program Description

Trained volunteers provide daily or regular phone calls to seniors, people with disabilities and people who may live alone or with their families/caregivers; a safety check-in and a reassurance call to ensure that the person is not in need of any assistance; emotional and listening support, medication reminders, information on upcoming social events, and connection with other community resources; confidentiality - this is a non-judgmental and client-focused service; and support to family members and caregivers by providing relief to those who have elderly people in their care. The Tel-Check program's objective is to assist people in continuing to live at home with dignity, respect and independence, and also support those who are unable to be in regular contact with their parents or the elderly in their lives.

Organization's Current Reported COVID-19 Response

COVID-19 Response: The agency is shut down as per Provincial order but some services are being offered remotely as staff work from home. 1. The Distress Line and Tel-Check programs are still operating but from off-site; 2. Counselling service is being offered for current clients from off-site, via telephone; 3. APSW workers are connecting with / checking on clients via phone, email and text.

Access Information

Anyone can refer, including self, family members and friends.

User Costs

Program Cost No
Additional Cost No

Referral Contact Information

Phone 519-336-0120 ext. 251
Toll-Free 844-864-8343
Fax 519-336-8517

Clients Served

Gender All
Age 30 and up
Catchment Counties: (Lambton)
Wheelchair Access Yes




Main Hours

Monday 1100-2200
Tuesday 1100-2200
Wednesday 1100-2200
Thursday 1100-2200
Friday 1100-2200
Saturday 1100-2200
Sunday 1100-2200