Mental Health and Addictions Access Line

Type of Service

Information and Referral Service - General

Program Description

This is a 24 hour telephone service that is a first point of access into the Mental Health and Addictions system in the Niagara Region. Client needs at the time of the call are explored and through that exploration client and call taker arrive at a "best fit" mental health and/or addictions service to address their needs and a warm transfer is facilitated for one of the 16 agencies involved in the access line referral system.

Access Information

Services can be accessed by phone.

User Costs

User Cost No

Referral Contact Information

Toll-Free 866-550-5205 ext. 2

Clients Served

Gender All
Age 16 and up
Catchment Counties: (Niagara)
Wheelchair Access No


English Interpretation Services


Main Hours

Monday 0000-2400
Tuesday 0000-2400
Wednesday 0000-2400
Thursday 0000-2400
Friday 0000-2400
Saturday 0000-2400
Sunday 0000-2400