Intensive Case Management

Type of Service

Case Management/Supportive Counselling & Services - Mental Health

Program Description

Intensive Case Management promotes independence and improved quality of life with the primary focus on people with a serious mental illness through the coordination of appropriate services and the provision of ongoing support as needed using a recovery model focus. The direct involvement of the individual and the development of a supportive relationship between the community support worker and the individual are integral to developing personal recovery goals. Case management is a collaborative service consisting of interrelated processes to support individuals in their efforts to achieve optimal health and independence in a complex health, social, and physical environment. The overall goal of case management is to improve the individual's ability to function in the community. A broad range of direct interventions are provided and tailored to the individual's needs, including but not limited to: assertive outreach; assessment; information and education; support, coordinate services and links to resources that an individual may need; goal plan based on individual needs; supportive counselling; crisis-planning, crisis intervention and crisis prevention; assistance with symptom and behavior management; medication support; skill-development; family support and education; and advocacy.

Access Information

Referrals come from a variety of sources including doctors, hospitals, family members, Police/Crown (criminal justice system), other community organizations and self-referrals.

User Costs

Program Cost No
Additional Cost No

Referral Contact Information

Phone 519-255-7440
Fax 519-255-7817

Clients Served

Gender All
Age 16 and up
Catchment Counties: (Essex)
Wheelchair Access Yes


Policy Allowed


English French


Main Hours

Monday 0830-1630
Tuesday 0830-1630
Wednesday 0830-1630
Thursday 0830-1630
Friday 0830-1630

Services are available until 2000, Monday to Thursday by appointment.