Case Management Program

Type of Service

Case Management/Supportive Counselling & Services - Mental Health

Program Description

Case management services are offered to individuals experiencing severe difficulties due to persistent mental illness. Outreach services encourage independent living with a supportive counselling approach. Clients of the service are offered a wide range of services including advocacy, monitoring of symptoms, education, empowerment, recreational programming, life skills, community re-integrations, financial management and education, housing support and referrals and support in accessing other community services. We offer focus group sessions on various topics. Treatment plans are individually tailored to support a community based recovery model.

Organization's Current Reported COVID-19 Response

COVID-19: The Alliance Centre remain open with regular hours but do all our screenings over the phone. We are also screening all clients that come to the door with the Covid-19 screening checklist, made available through the West Nipissing General Hospital as we are a department of that hospital. Any clients that answer yes to any of the questions on the questionnaire are given a card with the phone numbers for the North Bay/Parry Sound District Health Unit and Telehealth Ontario.

Access Information

Referrals are received from various sources. Screening appointments are available weekdays and contact will be made within 48 hours of the initial referral. All referrals are reviewed during a common referral process for Case Management. Clients may access both mental health and substance abuse services through the same intake process. Appointments may be made by phone or in person. Referrals will be made to the most appropriate services within the system.

User Costs

Program Cost No
Additional Cost No

Referral Contact Information

Phone 705-753-2271 ext. 721
Fax 705-753-4202

Clients Served

Gender All
Age 16 and up
Catchment Counties: (Nipissing); West Nipissing
Wheelchair Access Yes


Policy Allowed
Note No smoking on hospital property.

Application Referral Forms


English French


Main Hours

Monday 0830-1630
Tuesday 0830-1630
Wednesday 0830-1630
Thursday 0830-1630
Friday 0830-1630

Extended hours are possible in special circumstances.