Case Management Services: Toronto West

Type of Service

Case Management/Supportive Counselling & Services - Mental Health

Program Description

West Metro Community Support Services (WMCSS) provides intensive case management services for adults with serious mental illness who require support to live and work in the community. The program reflects recovery principles by encouraging a collaborative partnership between clients and case managers. Case managers assist people to meet their basic needs (food, shelter, finances), develop skills, and access community resources. WMCSS has designated positions to provide service in Italian and French. Model of service is recovery. Average length of stay is as needed.

Organization's Current Reported COVID-19 Response

CMHA Toronto main offices and 24/7 residential programs remain open with social distancing in effect. All drop-in programs and groups such as Routes, Pathways and Women’s Groups are suspended unless you have been notified if they are taking place online or over the phone. Our staff are providing peer support for members over the phone. Non-essential in-person appointments will be limited or rescheduled.

Access Information

Referrals are accepted from all sources. Intake is via The Access Point.

User Costs

Program Cost No
Additional Cost No

Referral Contact Information

Toll-Free 888-640-1934

Clients Served

Gender All
Age 16 and up
Catchment Municipalities: (Toronto); West of Yonge Street to Etobicoke and Steeles to the Lake
Wheelchair Access Yes


Policy Allowed

Application Referral Forms


English French Interpretation Services Italian


Main Hours

Monday 0900-1700
Tuesday 0900-1700
Wednesday 0900-1700
Thursday 0900-1700
Friday 0900-1700