Case Management/Community Support Program

Type of Service

Case Management/Supportive Counselling & Services - Mental Health

Program Description

Case Management/Community Support Program offers two levels of service. The first is community support, a community-based service designed to assist individuals with serious and persistent mental illness to improve, maintain or restore stability in community living through: ongoing assessment of independent functioning, daily living skills, self-esteem, and interpersonal skills; assistance in the development of realistic and attainable goals; supportive counselling and assistance with problem solving and personal development; teaching of independent living, functioning skills, social skills, and leisure skills; coordinating services with other organizations, health workers and significant others; advocating with clients as necessary; addressing issues related to symptoms, medication management, and encouraging the follow-through of treatment plans; providing crisis intervention, follow-up and outreach as needed. The second is case management designed to complement and enhance the community support services. Case management provides individuals with the opportunity to participate in an intense, unique recovery process, focusing on one's attitudes, values, feelings, goals, skills, and role in order to achieve greater wellness, happiness and life satisfaction. The service is client-driven, structured, goal-focused, and time limited. Services are delivered through a shared team approach or through one to one support. In addition to community support services listed, we offer comprehensive assessments, recovery self-care skills and strategies, action planning, and intense case management. The case manager will assist clients to access and link with other appropriate services as necessary. Summary of the duties and responsibilities will include: engagement, initial assessment, treatment/service care planning, medication and symptom management, teaching independent living skills, crisis prevention/intervention, advocacy, discharge planning, liaison, family education and support, providing training and education within the Cochrane district, providing a comprehensive case management program to individuals who have been diagnosed with a serious and persistent mental illness. Model of service for community support and case management is the recovery model.

Access Information

All referrals welcome. Individuals referred are contacted within a two week period by the intake worker to schedule an intake and to come in to sign consent forms for release of information. Clients who do not have a psychiatric diagnosis or with no history of psychiatric difficulties are encouraged to come in on a crisis intervention basis or brief service. If there is a waiting list, clients are contacted on a weekly to bi-weekly basis for a follow up and encouraged to utilize crisis intervention if in need.

User Costs

Program Cost No
Additional Cost No

Referral Contact Information

Phone 705-647-4444 ext. 3321
Fax 705-647-4434

Clients Served

Gender All
Age 16 and up
Catchment Counties: (Timiskaming); South Timiskaming District
Wheelchair Access Yes


Policy Allowed


English French


Main Hours

Monday 0830-1630
Tuesday 0830-1630
Wednesday 0830-1630
Thursday 0830-1630
Friday 0830-1630