Timiskaming Assertive Community Treatment Team

Type of Service

Assertive Community Treatment Teams

Program Description

Assertive Community Treatment (ACT) is client-centered, recovery-oriented mental health service delivery model that facilitates community living, psychosocial rehabilitation, and recovery for persons who have the most serious mental illnesses, have severe symptoms and impairments, and have not benefited from traditional outpatient programs. Timiskaming ACT serves clients throughout the district of Timiskaming. Important characteristics of the program are: ACT serves clients with serious mental illness that are complex and have devastating effects on functioning, and who, because of the limitations of traditional mental health services, may have gone without appropriate services. Consequently, the client group has often been unfairly thought to resist or avoid involvement in treatment. ACT services are delivered by a group of multidisciplinary mental health staff who work as a team to provide the majority of the treatment, rehabilitation, and support services clients need to achieve their goals. The team is directed by a team leader and a psychiatrist and works in shifts to cover 24 hours per day, seven days a week to provide intensive services (multiple contacts may be as frequent as two to three times per day, and are based on client need and a mutually agreed upon plan between the client and ACT. The services are individually tailored with each client and address the preferences and identified goals of each client. The approach with each client emphasizes relationship building and active involvement in assisting individuals with serious mental illness to make improvements in functioning, to better manage symptoms, to achieve individual goals, and to maintain optimism. The ACT team delivers services in community locations to enable each client to find and live in their own residence and find and maintain work in community jobs rather than expecting the client to come to the program. Seventy-five percent or more of the services are provided outside of the program offices in locations that are comfortable and convenient for clients. ACT services are delivered in an ongoing rather than a time-limited framework to aid the process of recovery and ensure continuity of a caregiver. The model of service is assertive community treatment.

Access Information

Must meet Assertive Community Treatment (ACT) admission criteria as per Ontario standards, and reside within the district of Timiskaming (criteria available on Ministry of Health website, or by calling Canadian Mental Health Association Cochrane Timiskaming's intake worker). Referral may be initiated by client, family or service provider. Referral completed through central intake via Canadian Mental Health Association Cochrane Timiskaming's intake worker. Wait times for admission to ACT for clients meeting criteria vary according to program capacity. Interim support available through CMHA brief service program.

User Costs

Program Cost No
Additional Cost No

Referral Contact Information

Phone 705-647-4444 ext. 3328
Fax 705-567-5211

Clients Served

Gender All
Age 16 and up
Catchment Counties: (Timiskaming)
Wheelchair Access Yes


Policy Allowed
Note No smoking during session, clients may be asked not to smoke prior to visit.


English French


Main Hours

Monday 0830-1930
Tuesday 0830-1930
Wednesday 0830-1930
Thursday 0830-1930
Friday 0830-1930
Saturday 0900-1700
Sunday 0900-1700

On call is available after hours.