Crisis Services

Type of Service

Crisis Intervention

Program Description

The Crisis Services program offers mental health crisis support and intervention to individuals in the community through walk-in and a telephone crisis line. This program provides referral and other community resource information. A mobile crisis team may respond if indicated. Model of service is psychosocial rehabilitation, telephone and mobile.

Organization's Current Reported COVID-19 Response

No walk-in services are being provided at this time. Our Groups continue to be put on hold. All Clients continue to have access to staff/their workers by phone. Clients will be called by staff to look at changing any in-person meetings to phone calls. The 24/7 Crisis Lines, Residential programs and ACTT services continue as usual. Referrals are still being accepted and will be done over the phone. Our Napanee and Kingston offices will be closed to the public aside from booked appointments deemed to support providing essential services. Clients arriving for these scheduled appointments will be screened. The Agency main reception lines remain open and functional during usual business hours.

Access Information

In crisis, call 24 hour crisis line at 613-544-4229.

User Costs

Program Cost No
Additional Cost No

Referral Contact Information

Phone 613-544-4229
Toll-Free 866-616-6005
Fax 613-544-2346

Clients Served

Gender All
Age 16 and up
Catchment Counties: (Frontenac)
Wheelchair Access Yes


Policy Allowed




In House Hours

Monday 0830-1600
Tuesday 0830-1600
Wednesday 0830-1600
Thursday 0830-1600
Friday 0830-1600

Mobile Hours

Monday 0800-2400
Tuesday 0800-2400
Wednesday 0800-2400
Thursday 0800-2400
Friday 0800-2400
Saturday 1200-2400
Sunday 1200-2400

Telephone Hours

Monday 0000-2400
Tuesday 0000-2400
Wednesday 0000-2400
Thursday 0000-2400
Friday 0000-2400
Saturday 0000-2400
Sunday 0000-2400