Crisis and Outreach

Type of Service

Crisis Intervention

Program Description

Public Description: The Crisis & Outreach Services of CMHA Oxford provides Crisis Intervention to individuals via telephone or in person. Crisis & Outreach Services are mobile, meaning a worker is able to meet with an individual anywhere in the community. The Crisis & Outreach team provides support to individuals experiencing distress as a result of any of the following:
• suicidal/homicidal thoughts or attempts
• grief reactions
• distressing mental health symptoms
• self-harm
• abuse
• substance abuse
• relationship issues
• housing issues
• financial concerns
• stress
• employment issues
• conflict with the law
• individuals requiring access to mental health services

Organization's Current Reported COVID-19 Response

The Canadian Mental Health Association (CMHA) Oxford is taking the following precautionary measures in response to COVID-19: Oxford County Walk-In Counselling with CMHA Oxford will be available as pre-booked telephone sessions. Sessions can be pre-booked by calling 1-800-859-7248 x 210 and leaving a voicemail with your name and phone number. Your call will be returned with the next available time slot. Oxford County Walk-In Counselling with CMHA Oxford will be available by telephone sessions during the following days and times: Mondays 12 PM – 7 PM for Tillsonburg and area Tuesdays 3 PM – 7 PM for Ingersoll and area Saturdays 11 AM – 3 PM for Woodstock and area Crisis & Outreach Services can still be accessed by calling Reach Out 24/7 at 1-866-933-2023 Visitors to the Woodstock, Ingersoll, and Tillsonburg offices are asked to self-screen before entering Further reductions in service may be necessary; please continue to check this website or call before seeking service at any CMHA Oxford locations. https://cmhaoxford.on.ca/news/covid-19-information-for-clients-visitors/

Access Information

Crisis line is answered by Reach Out central access for mental health, addictions, and crisis services.

User Costs

Program Cost No
Additional Cost No

Referral Contact Information

Phone 519-433-2023
Toll-Free 866-933-2023

Clients Served

Gender All
Age 0 and up
Catchment Counties: (Oxford)
Wheelchair Access Yes
Accessibility AccommodationsFully accessible at Woodstock office.

Smoking

Policy Allowed
Note No smoking in presence of worker and no smoking within an hour of meeting worker.

Languages

English

Hours

Emergency Room Hours

Monday 0700-2300
Tuesday 0700-2300
Wednesday 0700-2300
Thursday 0700-2300
Friday 0700-2300
Saturday 0700-2300
Sunday 0700-2300

In House Hours

Monday 0900-1600
Tuesday 0900-1600
Wednesday 0900-1600
Thursday 0900-1600
Friday 0900-1600

Mobile Hours

Monday 0700-2300
Tuesday 0700-2300
Wednesday 0700-2300
Thursday 0700-2300
Friday 0700-2300
Saturday 0700-2300
Sunday 0700-2300

Telephone Hours

Monday 0000-2400
Tuesday 0000-2400
Wednesday 0000-2400
Thursday 0000-2400
Friday 0000-2400
Saturday 0000-2400
Sunday 0000-2400

Service available at Alexandra Hospital emergency department from 0700-2300, Tillsonburg District Memorial Hospital from 0700-2300 and at Woodstock General Hospital emergency department 0700-2300.