West Neighbourhood House - Case Management

Type of Service

Case Management - Substance Abuse

Program Description

The Meeting Place Adult Drop-in provides services and programs for a diverse group of people, including 40% Indigenous men and women, primarily members of our community who are homeless, living in poverty and socially isolated. We offer a safe environment where people can meet and socialize in a non-stigmatizing atmosphere and participate in a variety of activities and become part of a community where they feel accepted and valued. We provide a range of services where people's basic health and hygiene needs can be met by accessing our laundry, showers, storage services, and kitchen facilities. Staff works closely with members to help them gain access to needed external resources and assist with information and referrals for housing, health, employment, legal assistance, addiction counselling and social assistance. Members and staff meet to talk about pertinent issues, make plans for recreational activities, inform one another about events in the drop-in and community, and lend support to one another in various ways. Through a community development approach, the drop-in works to improve people's lives above and beyond the basics and re-connect with the broader community. Member-driven activities include the community kitchen, culturally specific programming for Indigenous participants, clinics specific to income, legal, health and immigration supports, arts, crafts, odd jobs and courier programs. Members can become more involved with their community through social networks, advocacy and community economic development initiatives. Model of service is adult drop-in that emphasizes community development/community empowerment, case management, individual peer support, leadership development and community economic development programming.

Program Restricted To

Homeless Clients

Access Information

Access to case management is though the drop-in. Program also accepts referrals via The Access Point.

User Costs

Program Cost No
Additional Cost No

Referral Contact Information

Phone 416-532-7586 ext. 140

Clients Served

Gender All
Age 18 and up
Catchment Municipalities: (Toronto)
Wheelchair Access Yes


Policy Allowed


English Hungarian


Main Hours

Monday 0930-1630
Tuesday 1130-1630
Wednesday 1130-1630
Thursday 0930-1630
Friday 0930-1630
Saturday 0930-1600