Crisis Services of Waterloo Region

Type of Service

Crisis Intervention

Program Description

The Canadian Mental Health Association Waterloo Wellington Crisis Services provides prevention, assessment, intervention and resolution services for urgent crisis situations in Waterloo Region. Services provided within this department include a 24/7 crisis line, a 24/7 mobile crisis team, distress centre (distress line, EARS line for men, youth line, community links database) and linkages to emergency services. Model of service is client-centered, mobile, telephone.

Access Information

Access to Crisis Services mobile crisis team is by phone on the Here 24/7 crisis line, no appointment required, self-referrals accepted.

User Costs

User Cost No

Referral Contact Information

Toll-Free 844-437-3247

Clients Served

Gender All
Age 10 and up
Catchment Counties: (Waterloo)
Wheelchair Access Yes

Smoking

Policy Allowed

Languages

Portuguese Spanish English Interpretation Services

Hours

Mobile Hours

Monday 0000-2400
Tuesday 0000-2400
Wednesday 0000-2400
Thursday 0000-2400
Friday 0000-2400
Saturday 0000-2400
Sunday 0000-2400

Telephone Hours

Monday 0000-2400
Tuesday 0000-2400
Wednesday 0000-2400
Thursday 0000-2400
Friday 0000-2400
Saturday 0000-2400
Sunday 0000-2400