ConnexOntario provides free and confidential health services information for people struggling with their substance use, mental health or problem gambling concerns. We provide support to Ontarians 24/7 through phone, text (SMS), web chat, and email by connecting them to resources in their community. Our knowledgeable and experienced staff offer supportive listening to help people discover the resources they need from our extensive database. Whether they are seeking help for themselves or a loved one, ConnexOntario is here to provide the right information at the right time.

To join our winning team, we are looking for a

Director of Data and Systems Support
(Permanent/Full-time position)

Essential duties & responsibilities:

Reporting to the Executive Director, the Director of Data and Systems Support is  responsible for leading, directing, managing, and overseeing the department, including developing department goals, metrics and the implementation of organization strategy and policies.  Effective communication and relationship-building skills are essential for this role.

The purpose of this position is to oversee the operations involved in data management , reporting management, application development, service desk and product/project management. The management of the department includes the following:

• Maintaining an accurate and up-to-date database of information about health services in Ontario and dissemination of this information through various formats (i.e., websites/applications, e-Services, reports, data transfers, etc.);
• Oversee the operations involved in product and project management, including setting product direction and priority;
• Oversee the operations involved with information requests;
• Oversee the operations involved with application development, including technical projects in alignment with organizational goals;
• Supervise the operations related to service desks, including ticket management processes for workflows and training on system applications for internal and external stakeholders.
• Fostering good relationships with internal and external stakeholders, along with proficient communication and presentation skills, are critical aspects of this role. This involves actively participating in various engagement opportunities and relationship-building activities.
• Bring the necessary skills in examining and re-engineering operations and procedures to keep pace with emerging best practices to bring forth service improvements.
• Develop and execute action plans to achieve data management,report management, product/project management, service desk and application development objectives.
• Enhance the culture of the organization and department in a positive manner.

Specific Functions:

• Guide data management directives with the Team Lead- Health Data Laison. Oversee data management activities, including data quality procedures, data collection initiatives, and overseeing the maintenance of programming information. 
• Guide and oversee reporting management (information requests) directives with the reporting team. Work with the reporting team to deliver reporting needs and disseminate reports that are easy to read for stakeholders. With the help of the Report Developers, design, program, update, and execute reports used to verify the consistency and accuracy of the data. 
• Establish and maintain internal and external stakeholder relationships. Participate in provincial and regional meetings/workshops to ensure the current structure of the mental health and addictions,and other health service systems is accurately reflected in the database as applicable.
• Guide and oversee product management directives with the Project Manager and, Team Lead- Application Development. Colloborate with the appropriate individuals to prioritize product requirements,including business requirements and functional requirements as applicable.
• Guide and oversee application development directives with the Team Lead- Application Development. Ensure Application Development activities are completed as expected.
• Guide and oversee Service Desk directives with the Project Manager and collaborate with this team to ensure ticketing system processes are relevant and up to date.
• With the Training and Development Specialist, carry out in-house software and application training as required for internal and external stakeholders by implementing appropriate training initiatives.
• Ensure alignment with the strategic plan, mission and vision by developing departmental and organizational policies and procedures.
• Participate in the Organizational Leadership Council, and in organization staff meetings, department meetings, and external committees as required. 

Requirements and qualifications:

• University graduate with a degree in one of the following areas: Information Technology, Health Sciences or equivalent, Health Informatics, or Business Administration, plus additional workplace training leading to certification, e.g. Project Management, Agile Certification, etc.
• A minimum of five years of proven supervisory experience is necessary
• Strong attention to detail and a commitment to providing high-quality customer service
• Exceptional planning and organizational skills
• A minimum of five years of experience overseeing a blend of technical and operational projects.
• Experience working on projects involving large geographically-dispersed stakeholder groups
• Capable of overseeing multiple projects from inception to completion within strict timeframes.
• Experience in software development life-cycle projects, including documenting requirements, creating use case scenarios, and user acceptance testing is required
• Knowledge of project management methodologies preferred
• Knowledge of data management methodologies is preferred
• Experience in relational database environments is preferred
• Experience working in a service desk environment is perferred
• Ability to build effective relationships and lead engagement activities with both internal and external stakeholders
• Excellent communication, interpersonal, and diplomacy skills required; Capacity to foster and cultivate a collaborative team environment.
• Ability to convey information clearly and deliver presentations to small and large groups
• Positively influences organizational culture through active engagement and effectively coach/mentor staff members.
• Experience working in the Ontario social services or health care system is an asset
• Proven ability to manage time and work with minimal supervision

We offer:

• Competitive compensation and benefits package
• Health and care leave days
• Compressed workweek option
• Vacation credits
• Define Benefit Pension Plan

The successful candidate will have the opportunity to become part of a vision that continuously raises the bar for empathy and customer service. We genuinely believe that we have the opportunity to make a positive impact on individuals' lives and our community.

If you believe that you can be part of this, please send your Resume and Cover Letter hr@connexontario.ca.

ConnexOntario Health Services Information is an employment equity employer that embraces diversity and is committed to creating an inclusive workplace. Our goal is to attract, develop and retain talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

In accordance with the Ontario Human Rights Codes, Accessibility for Ontarians with Disabilities Act (AODA) and our organization's policy, accommodations will be provided at any point throughout the hiring process. If you require accommodation, please let us know in your cover letter.

We thank you for your interest; however, only selected candidates will be contacted for an interview.

A satisfactory Police Criminal Records Check/Vulnerable Sector Check will be required before hiring.

SEEKING EXPRESSIONS OF INTEREST:  BOARD MEMBER

ConnexOntario’s vision is a province where all people in Ontario are connected to mental health and addictions support where, when, and how they need it.

ConnexOntario is funded by Ontario Health to provide free and confidential health services information for people struggling with their substance use, mental health, or problem gambling concerns. We provide support to Ontarians 24/7 through phone, text (SMS), web chat, and email by connecting them to resources in their community. Our knowledgeable and experienced staff offer supportive listening to help people discover the resources they need from our extensive database. Whether they are seeking help for themselves or a loved one, ConnexOntario is here to provide the right information at the right time.

Furthermore, mindyourmind is a department of ConnexOntario and is an innovative youth mental health program that seeks to increase the capacity of young people to reach out, get help, and give help through the use of technology, engagement, and research-informed innovation. 

The ConnexOntario Board of Directors comprises non-profit healthcare sector leaders and others with an interest in mental health and/or addictions.  Particularly, we welcome applications from those with lived experience, young adults aged 18 and above, professionals in the children and youth healthcare sector, financial experts, representatives from regions beyond Southwestern Ontario and the Greater Toronto Area (GTA), and individuals with diverse cultural perspectives. Board members will represent ConnexOntario to their respective communities/sectors and advocate for ConnexOntario’s mission, programs, and services as appropriate. 

Meetings occur bi-monthly by Zoom, with the Annual General Meeting taking place in person in London, Ontario.  Total commitment is approximately 24-36 hours over the year.

Board members are expected to serve on one or more committees of the board (Finance & Audit, Governance, Organizational Ethics & Values, Quality & Risk) and to actively participate in committee work. 

Member terms last two years and members may serve for up to three consecutive terms.

Expressions of Interest should be addressed to Harriet Ekperigin, Vice Chair and may be submitted via email to brobinson@connexontario.ca

ConnexOntario provides free and confidential health services information for people struggling with their substance use, mental health or problem gambling concerns. We provide support to Ontarians 24/7 through phone, text (SMS), web chat, and email by connecting them to resources in their community. Our knowledgeable and experienced staff offer supportive listening to help people discover the resources they need from our extensive database. Whether they are seeking help for themselves or a loved one, ConnexOntario is here to provide the right information at the right time.

To join our winning team, we are looking for a

Report Developer & Technical Support Specialist

(Permanent/Full-time position)

Essential duties & responsibilities:

This hybrid role encompasses a diverse set of responsibilities. Reporting to the Project Manager, and working closely with the Senior Business Technical Support Specialist, the Report Developer & Technical Support Specialist is responsible for maintaining precise and current centralized databases of information to support organizational operations effectively. Additionally, the role extends to designing, programming, and overseeing a variety of standard and customized reports and products generated from data extracted from an Oracle database. The position is required to provide a highquality standard in every aspect of the department's operation and service, keeping with the organization's policies and procedures.

Moreover, it entails providing essential support to the Service Desk team, offering firstline triage support to diagnose, troubleshoot, and resolve or escalate client issues and queries related to ConnexOntario software products. This support includes documenting and prioritizing tickets in the ConnexOntario issue tracking system, managing user onboarding and offboarding processes, conducting eServices user training, conducting ticket testing, and assisting in requirements gathering and documentation. Furthermore, the role involves offering technical expertise and assistance as needed, contributing to the smooth functioning and continuous improvement of operations.

Intermediate or advanced knowledge and skill are required in the areas of technology

(i.e., Oracle database, data architecture, programming using Cognos BI Tools, PL/SQL, SQL, Power BI, Internet technologies including XML schema application development, and various additional computer software applications such as MS Office products, etc.), data management, report development, and oral/written communication.   

Specific Functions:

The role encompasses the following specific functions:

• Generate reports for various internal and external stakeholders based on recurring frequencies (i.e. daily, weekly, monthly, quarterly, and yearly). 
• Receive and respond to inquiries from a variety of internal and external sources including Ministry of Health (MOH) and other ministries, Ontario Health, internal staff, application vendors, and other key stakeholders. Sources may be front-line workers, or senior level management.   
• Program complex search queries to extract information from the database into standardized or customized reports, graphs, and/or presentations.  
• Design, program, and maintain reports for use on websites and applications. 
• Design, program, update and execute reports used to verify the consistency and accuracy of the data entered by all ConnexOntario employees. 
• Provides programming and interface application development support for automatic and manual feeds of data electronically from ConnexOntario to key stakeholders.   
• Provides programming and report development assistance to Information Technology as required (e.g., Forensic Bed Registry report development, DirectConnex, report development, Cognos BI Portal, etc.).  
• Comprehend, analyze, and interpret specialized data from various sources including: the Ministry, Ontario Health policy documents, organizations, and other key stakeholders.   
• Collaborate with the IT team to ensure the normalization of the database.
• Supports the Service Desk team in delivering first-line triage support to diagnose, troubleshoot, and resolve or escalate client issues/queries regarding ConnexOntario software products. 
• Documenting and monitoring ticket prioritization in the ConnexOntario issue tracking system, facilitating onboarding and offboarding of product users, and conducting testing of tickets.
• Providing product demonstrations and training as needed
• Aiding in requirements gathering and documentation

Requirements and qualifications:

• University degree or community college diploma in web technology, information technology, computer sciences and/or other disciplines directly related to the computer field, or comparable training 
• Intermediate or advanced PL/SQL, SQL skills 
• Proficient information management skills 
• Proficient requirements gathering and data analysis skills  
• Two to five years report development experience 
• Report writing, report presentation, and data manipulation experience 
• Experience with ticketing systems, Oracle, report tools, Cognos BI Tools, dashboard software, web development technology, adobe professional suite and MS Office applications 
• Experience with XML concepts and creation 
• Excellent organizational skills and attention to detail 
• Excellent analytical and problem-solving skill 
• Excellent communication, interpersonal, and diplomacy skills 
• Experience in leading projects is preferred 
• Excellent customer relationship management, including customer service skill and attitude   
• The ability to meet multiple deadlines, and the capability to multi-task 
• Commitment to stay abreast of current information technologies, standards, and usability principles 
• Ability to work independently and as a team member 
• Familiarity with the addiction and/or mental health services system in Ontario would be considered an asset 
• Bilingual in French and English would be a considered an asset  

We offer: 

• Competitive compensation and benefits package
• Health and care leave days
• Compressed workweek option  
• Vacation credits 
• Define Benefit Pension Plan

The successful candidate will have the opportunity to become part of a vision that continuously raises the bar for empathy and customer service. We genuinely believe that we have the opportunity to make a positive impact on individuals' lives and our community.

If you believe that you can be part of this, please send your Resume and Cover Letter hr@connexontario.ca.

ConnexOntario Health Services Information is an employment equity employer that embraces diversity and is committed to creating an inclusive workplace. Our goal is to attract, develop and retain talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. 

In accordance with the Ontario Human Rights Codes, Accessibility for Ontarians with Disabilities Act (AODA) and our organization's policy, accommodations will be provided at any point throughout the hiring process. If you require accommodation, please let us know in your cover letter.

We thank you for your interest; however, only selected candidates will be contacted for an interview.

A satisfactory Police Criminal Records Check/Vulnerable Sector Check will be required before hiring. 

Social Media Coordinator 

(Full-time Contract until March 31, 2025 with possible extension)

mindyourmind is a youth mental health and engagement program that works in partnership with youth, young adults and the professionals who serve them, to codevelop innovative tools and resources. These resources are designed to promote wellness, reduce stigma, and increase access to community support, both professional and peer-based. Through the use of active engagement, best practices and technology, mindyourmind inspires youth to reach out, get help and give help. 

mindyourmind is an award-winning and internationally recognized mental health engagement program, working towards better mental health outcomes for youth and young adults between the ages of 15-29.

mindyourmind is a program of ConnexOntario.

Description:

The Social Media Coordinator has a key role in identifying, executing and evaluating activities related to marketing, promotion, and social media platforms. This position is responsible for implementing a comprehensive social media and content strategy, in alignment with the organizational objectives and the strategic plan. This position’s focus is to increase the reach and relevance of mindyourmind’s websites and social platforms, and expand the engagement of the users, followers and stakeholders. 

Essential Duties and Responsibilities:

The Social Media Coordinator will have a strong understanding of the mission and values of mindyourmind, and will ensure that communication in all formats will be clear, concise and efficient with internal and external stakeholders. They will work closely with other team members in content creation and strategy.

Develop a strong portfolio of external interactive properties to support the social media effort across established platforms, but also through the creation of unique properties as required. 

Implement social media outreach strategies through networks such as X (formerly Twitter), Facebook, YouTube, Instagram, etc. 

Monitor social media trends, tools and applications to stay up to date with current digital marketing patterns. 

Additional Responsibilities Include: 

• Managing and maintaining the brand standards/guidelines and strategy
• Identifying digital applications and trends to increase the usage of, and access to products, services, and online resources, including websites, applications and social media initiatives.
• Researching and planning social media strategies that resonate with mindyourmind’s target demographic
• Creation of marketing materials for social media and other marketing initiatives
• Analyse social media metrics and provide regular reports on campaign performance and social media outreach
• Works closely with other team members to ensure brand and message consistency,
• Works closely with other team members to collaborate on current and new content concepts.

Requirements and qualifications:

• Bachelor’s Degree in Communications, Marketing or Health related discipline required
• Excellent written and verbal communication skills
• Minimum 2 years working in digital marketing role
• Excellent understanding and working knowledge of brand building and brand management
• Graphic design skills and an eye for aesthetics to meet branding requirements
• Highly effective project management, prioritization, multi-tasking, and time management skills to meet deadlines
• Critical thinking and problem solving skills
• Excellent interpersonal skills, self starter, and collaborate on a team
• Strong proficiency in computer programs including Google Suites, MS, Excel and Canva.
• Experience with Google analytics
• Solid understanding of the issues affecting those with mental illness/addiction.
• Solid understanding of the digital landscape for youth and young/adults

This is a full time contract position, starting immediately, with possibility of renewal. 

ConnexOntario Health Services Information is an employment equity employer, embraces diversity and is committed to creating an inclusive workplace. Our goal is to attract, develop and retain talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives. We welcome applications from all qualified persons.

In accordance with the Ontario Human Rights Codes, Accessibility for Ontarians with Disabilities Act (AODA) and the agency’s Accommodation Policy, accommodations will be provided at any point throughout the hiring process, provided the candidate makes their accommodation needs known to ConnexOntario Health Services Information.