ConnexOntario provides free and confidential health services information for people struggling with their substance use, mental health or problem gambling concerns. We provide support to Ontarians 24/7 through phone, text (SMS), web chat, and email by connecting them to resources in their community. Our knowledgeable and experienced staff offer supportive listening to help people discover the resources they need from our extensive database. Whether they are seeking help for themselves or a loved one, ConnexOntario is here to provide the right information at the right time.

To join our winning team, we are looking for a

Director of Data and Systems Support
(Permanent/Full-time position)

Essential duties & responsibilities:

Reporting to the Executive Director, the Director of Data and Systems Support is  responsible for leading, directing, managing, and overseeing the department, including developing department goals, metrics and the implementation of organization strategy and policies.  Effective communication and relationship-building skills are essential for this role.

The purpose of this position is to oversee the operations involved in data management , reporting management, application development, service desk and product/project management. The management of the department includes the following:

• Maintaining an accurate and up-to-date database of information about health services in Ontario and dissemination of this information through various formats (i.e., websites/applications, e-Services, reports, data transfers, etc.);
• Oversee the operations involved in product and project management, including setting product direction and priority;
• Oversee the operations involved with information requests;
• Oversee the operations involved with application development, including technical projects in alignment with organizational goals;
• Supervise the operations related to service desks, including ticket management processes for workflows and training on system applications for internal and external stakeholders.
• Fostering good relationships with internal and external stakeholders, along with proficient communication and presentation skills, are critical aspects of this role. This involves actively participating in various engagement opportunities and relationship-building activities.
• Bring the necessary skills in examining and re-engineering operations and procedures to keep pace with emerging best practices to bring forth service improvements.
• Develop and execute action plans to achieve data management,report management, product/project management, service desk and application development objectives.
• Enhance the culture of the organization and department in a positive manner.

Specific Functions:

• Guide data management directives with the Team Lead- Health Data Laison. Oversee data management activities, including data quality procedures, data collection initiatives, and overseeing the maintenance of programming information. 
• Guide and oversee reporting management (information requests) directives with the reporting team. Work with the reporting team to deliver reporting needs and disseminate reports that are easy to read for stakeholders. With the help of the Report Developers, design, program, update, and execute reports used to verify the consistency and accuracy of the data. 
• Establish and maintain internal and external stakeholder relationships. Participate in provincial and regional meetings/workshops to ensure the current structure of the mental health and addictions,and other health service systems is accurately reflected in the database as applicable.
• Guide and oversee product management directives with the Project Manager and, Team Lead- Application Development. Colloborate with the appropriate individuals to prioritize product requirements,including business requirements and functional requirements as applicable.
• Guide and oversee application development directives with the Team Lead- Application Development. Ensure Application Development activities are completed as expected.
• Guide and oversee Service Desk directives with the Project Manager and collaborate with this team to ensure ticketing system processes are relevant and up to date.
• With the Training and Development Specialist, carry out in-house software and application training as required for internal and external stakeholders by implementing appropriate training initiatives.
• Ensure alignment with the strategic plan, mission and vision by developing departmental and organizational policies and procedures.
• Participate in the Organizational Leadership Council, and in organization staff meetings, department meetings, and external committees as required. 

Requirements and qualifications:

• University graduate with a degree in one of the following areas: Information Technology, Health Sciences or equivalent, Health Informatics, or Business Administration, plus additional workplace training leading to certification, e.g. Project Management, Agile Certification, etc.
• A minimum of five years of proven supervisory experience is necessary
• Strong attention to detail and a commitment to providing high-quality customer service
• Exceptional planning and organizational skills
• A minimum of five years of experience overseeing a blend of technical and operational projects.
• Experience working on projects involving large geographically-dispersed stakeholder groups
• Capable of overseeing multiple projects from inception to completion within strict timeframes.
• Experience in software development life-cycle projects, including documenting requirements, creating use case scenarios, and user acceptance testing is required
• Knowledge of project management methodologies preferred
• Knowledge of data management methodologies is preferred
• Experience in relational database environments is preferred
• Experience working in a service desk environment is perferred
• Ability to build effective relationships and lead engagement activities with both internal and external stakeholders
• Excellent communication, interpersonal, and diplomacy skills required; Capacity to foster and cultivate a collaborative team environment.
• Ability to convey information clearly and deliver presentations to small and large groups
• Positively influences organizational culture through active engagement and effectively coach/mentor staff members.
• Experience working in the Ontario social services or health care system is an asset
• Proven ability to manage time and work with minimal supervision

We offer:

• Competitive compensation and benefits package
• Health and care leave days
• Compressed workweek option
• Vacation credits
• Define Benefit Pension Plan

The successful candidate will have the opportunity to become part of a vision that continuously raises the bar for empathy and customer service. We genuinely believe that we have the opportunity to make a positive impact on individuals' lives and our community.

If you believe that you can be part of this, please send your Resume and Cover Letter hr@connexontario.ca.

ConnexOntario Health Services Information is an employment equity employer that embraces diversity and is committed to creating an inclusive workplace. Our goal is to attract, develop and retain talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

In accordance with the Ontario Human Rights Codes, Accessibility for Ontarians with Disabilities Act (AODA) and our organization's policy, accommodations will be provided at any point throughout the hiring process. If you require accommodation, please let us know in your cover letter.

We thank you for your interest; however, only selected candidates will be contacted for an interview.

A satisfactory Police Criminal Records Check/Vulnerable Sector Check will be required before hiring.