What to Expect

Do I have to give my name?

No, information and referral is a free and confidential service. We will ask you for non-identifying information (like your postal code). This helps us find treatment services in your community. We will still help you if you don’t want to provide this information. We are funded by the Government of Ontario.

Do you have call display?

The call display feature is enabled on our system, for the prime purpose of assisting individuals contacting us who are at risk of self-harm.

Do you provide counselling?

We offer listening, support and information about counselling and other treatment services in your community. We do not provide counselling.

What happens when I call the information and referral service?

An Information and Referral Specialist answers your call 24/7. We will ask you for some non-identifying information like the name of your city or town. This helps us give you information about treatment services where you live.

We also listen, provide support, and offer strategies to help you get started. We are here to help you with information, not to judge.

Who can call for treatment service information?

Anyone! You can call for yourself or for someone you care about. Almost 50% of our calls come from family members or concerned friends of those experiencing mental health and/or addiction issues.

Is your service free?

Yes! Our service is free and confidential. We are funded by the Government of Ontario. Most of the mental health and addiction treatment services we will tell you about are funded by the Government of Ontario.

How can you help me?

The information and referral service can:

What kind of mental health and addiction information do you provide?

We can provide up-to-date, community-based details about:

I'm not ready to get help, can I still call you?

We’re happy to talk to you, even if you’re just looking for general mental health, drug, alcohol and problem gambling treatment information. No question is too small. We’re here to help.

What does an Information and Referral Specialist do?

All calls are answered live, 24/7 by professionally trained Information and Referral Specialists. Our Information and Referral Specialists listen, provide support, offer strategies, and give you information about treatment services in your community.

Information and Referral Specialists are experts who can quickly access our comprehensive health services database. Our centralized database primarily regards mental health and addictions treatment programs and services funded by the Government of Ontario.

I don’t speak English – can you help me?

Yes! We provide services in French, too. If you don’t speak English or French, we will access a translation service for you.

Here’s how it works:

  1. Call us at 1-866-531-2600
  2. Identify your language
  3. Participate in a three-way call with a translator

We can provide service in over 170 languages, including Mandarin, Spanish, Portuguese, Italian, Vietnamese, Greek, Polish, Russian, and Serbian.

Do you have information about services outside of Ontario?

Our Information and Referral Specialists provide information about mental health, drug, alcohol, and problem gambling treatment services in Ontario. We can sometimes provide contact information for services outside of Ontario. See Helpful Links for a list of organizations and resources across Canada, in the U.S., and internationally.