ConnexOntario provides free and confidential health services information for people experiencing problems with alcohol and drugs, mental illness or gambling. We are funded by the Government of Ontario.
ConnexOntario operates three helplines:
ConnexOntario maintains an up-to-date and accurate database of detailed drug, alcohol, problem gambling, and mental health service information.
This information includes:
Information contained in the ConnexOntario database is used for planning purposes by health care professionals, and health system planners, managers and stewards
Through the use of leading edge technology, ConnexOntario provides hope, early help* and a human voice 24-hours per day to all individuals seeking information on, for example, mental health, drug, alcohol, and gambling problems. ConnexOntario also provides data to service planners seeking access to quality health and human services information.
We will deliver the most helpful, visible, agile and comprehensive system information for the people of Ontario, serving as the flagship* organization in helping people and organizations connect to the health and human services they need.
We believe in:
Individuals deserve respectful and responsive support in accessing high-quality, reliable and timely information about the Ontario health and human services system. We will meet the needs of the client by providing equal and consistent access, in either official language, wherever the client lives, and using various methods of communication.
We will use our resources efficiently and effectively to serve as an honest broker of health and human services information. We will remain open to the highest standards of public scrutiny through transparency of the services we deliver, and integrity of our management and governance systems.
We respect and appreciate the unique worth, strengths and contributions of each health and human services agency in Ontario. We will be leaders in collaborating with others to promote connectivity within the broader health and human services sector.
We continually strive to increase our understanding of, and sensitivity to the complex challenges and concerns that our clients and system partners face. We will model innovation in information services that meet the changing needs of Ontarians.
We recognize that many Ontarians are vulnerable and marginalized, faced with challenges in accessing help.
We will ensure that our policies, practices, and procedures are consistent with the principles of dignity, independence, integration, and equal opportunity.
We are committed to the provision of quality services that are based on accurate and reliable information and meeting the highest standards of professionalism. We will support and develop our staff through continued investment in their learning and professional development.
*Flagship: a designation given to the largest, fastest, newest, most heavily armed, or for publicity purposes, the best known.
*Early help is a strategic direction of the Ministry of Health and Long-Term Care.
ConnexOntario is governed by a diverse, community-based Board of Directors. Our board includes representatives from addiction and mental health organizations, related organizations, and umbrella groups from across the province.
ConnexOntario Board of Directors
Loftus Allen & Co
Former ADM, Ontario Seniors’ Secretariat
FourCAST Addiction Services
Dale Brain Injury Services
Rideauwood Addiction and Family Services
Hôtel-Dieu Grace Hospital
Parkwood Hospital, St. Joseph’s Healthcare
North Bay / London ON