Community Outreach and Support Team (COAST)

Type of Service

Case Management/Supportive Counselling & Services - Mental Health

Program Description

Community Outreach and Support Team (COAST) is a multi-disciplinary team with social workers, nurses, psychiatrists, community support and peer support workers. The program provides intensive case management and transitional case management services for individuals experiencing serious and persistent mental illness. The function of COAST is to assist people in moving towards recovery and to facilitate a higher level of independence in the community. The involvement of family, friends and other supports is encouraged and welcomed. COAST is a mobile service that provides comprehensive and individualized treatment, housing, medication, and rehabilitation (i.e., employment, finances, cooking). The intensity and duration of service is based on each person's needs and wishes. COAST provides services throughout the entire Parry Sound and Muskoka regions with teams in Parry Sound, Sundridge, and Bracebridge. Model of service is psychosocial rehabilitation, and recovery.

Access Information

Individuals can be referred to COAST through the intake service for each of the three geographic teams; Parry Sound, Sundridge, and Bracebridge. Specific ICM admission criteria includes: Consumers must have diagnosis that meets the definition of serious mental illness (Axis 1) requirements of disability, duration and diagnosis. They need ongoing long-term support from service providers and require assistance to their goals in more than one life domain. In addition, consumers must meet two or more of the following criteria: are socially or geographically isolated; are experiencing barriers because of race, culture or ethnicity; have multiple and complex needs who are at risk for repeated or prolonged institutionalization in health care or correctional facilities; have had three or more psychiatric admissions within the last two years or have been detained in an inpatient facility for 60 days or more within this period; have been subject to two or more police complaints/interventions in the last 12 months or have been incarcerated in a correctional facility for 30 days or more within this period; have been recently evicted from housing, or homeless or living in shelters; have current problems with drugs and or alcohol; consistently use crisis services in the community; require frequent contact with their support systems. Exclusion criteria for this program includes: possible primary diagnosis of personality disorder-primary (Axis2 diagnosis) that consists of cluster B and C traits or features consistently indicative of B and C traits; demonstrates risk for unpredictable violence or assaultive behaviour; diagnosis of acquired brain injury; a person needing short term intensive support to achieve goals in one life domain; primary diagnosis of developmental disability.

User Costs

User Cost No

Referral Contact Information

Phone 705-645-2262
Toll-Free 800-245-5036

Clients Served

Gender All
Age 16 and up
Catchment Counties: (Muskoka)
Wheelchair Access Yes


Policy Allowed
Note Client should abstain from smoking 1/2 hour before and during contact with staff member in an enclosed area.


English Interpretation Services


Main Hours

Monday 0830-2000
Tuesday 0830-2000
Wednesday 0830-2000
Thursday 0830-2000
Friday 0830-1600
Saturday 1000-1730
Sunday 1000-1730

After hours on-call for all sites through crisis line.