Housing Outreach Program

Type of Service

Case Management/Supportive Counselling & Services - Mental Health

Program Description

The Housing Outreach Program exists to help chronically homeless individuals living with a severe and persistent mental illness find housing in the community and work towards addressing issues that may have contributed to their homelessness and ultimately work towards their recovery. Model of service is mobile, community based, client directed strength-based case management. Services can be provided anywhere in the community where the client may request support.

Access Information

Shelter referrals are identified by community homeless shelters and given to City of Ottawa for prioritization and referral to CMHA. Community Referrals go through CMHA's central intake function that manages referrals to CMHA as well as a number of community partners that provide population specific mental health case management services (Mental Health Community Support Services or MHCSS).

User Costs

User Cost No

Referral Contact Information

Phone 613-737-7791
Fax 613-737-7644

Clients Served

Gender All
Age 16 and up
Catchment Municipalities: (Ottawa)
Wheelchair Access Yes

Application Referral Forms


Somali English French


Main Hours

Monday 0830-2000
Tuesday 0830-2000
Wednesday 0830-2000
Thursday 0830-2000
Friday 0830-2000
Saturday 0900-1700
Sunday 0900-1700

Referrals to be made 0830-1630 Monday - Friday.